Dear all: how bosses should talk to the troops
How executives communicate with their entire workforce — not just leadership — shapes trust and organizational culture.
The Layoff Announcements Keep Coming, but No One Knows Who, Where or When
Vague layoff announcements are damaging trust and morale even before cuts happen — leaders need a clearer playbook.
How to Use Humor in Business Presentations Without Losing Credibility
Executives can use humor strategically in presentations without undermining their authority or credibility.
‘We need to trust our employees’: This billionaire CEO went from counting cars in the parking lot past 6pm to embracing hybrid work
A billionaire CEO abandoned office attendance surveillance and now champions employee trust.
How to be tough, not a jerk — and why most people get toughness wrong
Research clarifies the distinction between productive toughness and counterproductive harshness in leaders.
Case study: Building a culture of belonging
A case study on belonging culture gives HR and communications leaders a concrete model to assess and replicate.
Email boundaries don’t work. Try this instead
Traditional email boundary-setting fails; executives need structural alternatives to protect focus and response culture.
What can we learn from the office AI superusers?
Studying office AI power users reveals practical adoption patterns executives can replicate across their teams.
The CEO’s singular impact on the success—or failure—of AI in organizations
CEO impact on AI success directly measurable; research-backed insight on executive role in technology adoption.
Leading when change feels threatening
McKinsey examines how leaders maintain credibility and calm when their teams feel most threatened by change.
The Surprises That New CEOs Face
New CEOs consistently underestimate the same hidden pressures, and WSJ documents what catches them off guard.
how can I encourage my staff to bring me complaints?
Ask a Manager offers concrete tactics for creating the psychological safety employees need to surface complaints.
Research: The True Cost of Corporate Scandals? Talent.
HBR research finds corporate scandals' most lasting damage is talent loss, not fines or press coverage.
Workers Are 17 Times More Likely to Ask a Chatbot Than Their Boss. That’s a Trust Problem
Employees 17x more likely to ask chatbots than bosses signals a serious leadership trust deficit.
Spot Toxic Leadership Traits in an Interview
HBR identifies interview signals that reveal toxic leadership before a bad hire is made.
A comedian’s viral joke about Lovesac’s 24-box couch assembly wasn’t the problem. The company’s response was
Lovesac's response to a viral joke became the real crisis, illustrating how brands amplify minor moments.
What Gets Your Best Employees to Stay
MIT Sloan research identifies what actually keeps top employees from leaving, with direct retention implications.
A Compelling Story Can Disarm Even a Skeptical Negotiator
MIT Sloan research finds a well-constructed story can shift even resistant negotiators, a tool every executive communicator needs.
5 Ways to Make Office Days More Meaningful for Employees
Research-backed strategies help executives make in-office days genuinely worthwhile rather than obligatory and resented.
How QVC kept its cool after a live TV mishap
QVC's live TV mishap response offers a replicable model for calm, credible crisis communications in real time.